Fees

Our fees are calculated on the basis of the time spent on your affairs by the principal and staff and on the levels of skill or responsibility involved. Our fees will be billed annually and will be due when issued. If we need to do work outside the responsibilities outlined in our initial meeting or engagement letter, we will advise you in advance. This will involve additional fees. Accordingly it is in your interest to ensure that your records etc are completed to the agreed stage. We reserve the right to charge interest on overdue accounts at the current rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to terminate our engagement and cease acting if payment of any fees billed is unduly delayed.

Complaints

We are committed to providing you with a high quality service that is both efficient and effective. However, should there be any cause for complaint, please contact Ivan Parry FCA or Thomas Ryan FCCA. We agree to look into any complaint carefully and promptly and do everything reasonable to put it right. If you are still not satisfied you can refer your complaint to our professional body, the Institute of Chartered Accountants in England  and Wales.